Inspired Change Solutions - Client Relationship Management

Microsoft CRM 3.0crm

Understanding your customers is critical to success regardless of the product or service you offer. That is why finding the right Customer Relationship Management solution is crucial. Your business needs a CRM solution that is flexible enough to help you meet your customer's unique needs.

Microsoft® Dynamics TM CRM 3.0 delivers powerful, yet simple to use tools for managing sales, marketing and customer service, built directly into the familiar Microsoft® Outlook environment.

Easy to deploy, manage and maintain, Microsoft® CRM offers greater insight into your business practices so you can build deeper customer relationships, provide timely service and increase sales.

Choose which role you fulfill in your company to provide you with relevant information.

CIO
  • Can you access your CRM system systems via Microsoft® Outlook and the Web?
  • Can you easily integrate your CRM solution with current application?
  • Are your sales and service training costs low?

Microsoft® CRM 3.0 is not just easy to use but is accessed within the familiar environment of Microsoft® Outlook. Because of this features in CRM 3.0 users don’t need extensive training. Microsoft® CRM 3.0 can easily be integrated with the current systems in your company by using the free SDK.

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CFO
  • Can you track your sales and service success rate?
  • Can your managers evaluate lead quality?
  • Have you eliminated any complex and time-consuming data entry?
  • Do your sales people have access to the information they need to compile accurate quotes?

Microsoft® CRM 3.0 will provide the sales personnel and managers with the means to track their success rate. It will provide them with the correct information to evaluate and qualify leads without the need for complex and time consuming data entry.

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Sales Manager
  • Are your sales personnel meeting their targets?
  • Are you increasing cost of sales?
  • Are you having difficulty forecasting sales?
  • Would you like to increase your client base?

Microsoft® CRM 3.0 helps sales people manage leads and opportunities better as well as measure and forecast sales activities. With the workflow capabilities of CRM 3.0, sales managers can efficiently track customer communication and automate sales stages in the sales process. This will help ensure a shorter cycle, higher close rates, and improved customer retention.

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Marketing Manager
  • Are you currently tracking your marketing campaign responses?
  • Do you know what your ROI for the marketing campaigns are?
  • Can you sell effectively to your current customers?

Microsoft® CRM 3.0 provides marketing personnel with the tools to quickly and effectively create marketing campaigns. Any campaign responses can easily be tracked from the first email that was sent to creating an invoice for the customer. Because of this features the ROI can be calculated for a specific marketing campaign.

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Services Manager
  • Is your department effective in delivering services to your clients?
  • Can resources be double booked without anyone noticing?
  • Can your company track customer satisfaction?

Microsoft® CRM 3.0 helps businesses increase their capacity to handle customer request without increasing their employee count. The CRM 3.0 solution will provide the service department in your company with the tools to provide customers with a consistent and efficient service that will ensure greater customer satisfaction.

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Conclusion

We at Inspired Change Solutions are dedicated to provide not only a product but a business solution that will enable you to drastically improve your customer relationship management.

This will be achieved by:

  • Understanding your customer centric business processes.
  • Implementing the CRM system into your existing environment.
  • Customizing the system to enforce the business processes that were identified during the analysis phase.
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